The field service industry has different demands than others. When technicians are being sent to all areas for a variety of reasons, field service management software is a way to help bring all of the needed elements together for the best customer service experience possible.
Developing a Dependable Reputation
Making appointment times appropriately is one way to develop a reputation for dependability. Software apps include mapping so that your technicians will easily find their way from job to job. It reduces the possibilities of getting lost and being late for the next appointment. All critical information can be stored in the app for later retrieval.
Staying On Track With a Daily, Weekly and Monthly Schedule
Repeat customers are the life blood in the field service industry. many customers want to be placed on a revolving schedule that could be weeks down the line. Being able to add the desired schedule dates and times as you go will keep everything flowing and organized. All gathered information for future services can be accessed by supervisory and management staff in real-time. Additional resources can be found at Miracle Service.
Availability for Emergency Service and Preventative Maintenance
Knowing right where your field service technicians are at any time of the day or night gives you an edge. You can better answer the calls for emergency needs and unexpected preventative maintenance jobs. You will know at a glance when there is an open spot in the schedule of your technicians. A service technician can be dispatched quickly to the emergency situation and build an even more solid reputation for dependable service.
Ability to Schedule Out In the Field
Growing a business means getting the word out that you are available and the services provided by your company. You may have a field service technician approached on the job requesting more information, or in need of an estimate for a job of their own. The technician can document the contact information and even schedule an appointment right there in the field. Field service scheduling is an invaluable tool in the service industry. It is an added benefit of waiting for people to see your adds and calling the office.
Instant Invoice Generation
Getting paid is an important part of staying a viable business. The right service management software will help by allowing immediate and accurate invoicing. You can be sure that the service technician has received payment for services rendered before leaving the location. There can be payment methods available that are easier for you and the customer to handle the invoice immediately. You can even use included accounting software that will help you track sales and service performance weekly, monthly and annually.
Contact a service industry management software expert today and see what the right app can do for your business!